Shipping Policy
Palera Milano — paleramilano.com
Last updated: 30/06/2026
This Policy explains how production, dispatch, and delivery work at Palera Milano, and forms part of our Terms of Sale.
1. Production: Made to Order
Every Palera Milano piece — bags, accessories, and jewelry — is made to order in our Milan atelier. Nothing is produced until your order is placed, which means your piece begins its journey the moment you confirm your choice of style, color, and hardware finish.
Production typically takes around one week before your piece is ready to leave our atelier. The estimated creation time for your specific piece is shown on the product page, and once your order is confirmed, we will send you a more precise timeline by email.
During peak seasons, when our atelier is working at full capacity, this window may extend. Where this applies, we will let you know in advance — by email at checkout confirmation, or through a notice on the Site — so there are no surprises.
Dispatch is booked for the earliest available pickup once your piece is complete and quality-checked.
2. Shipping Rates and Delivery Estimates
We offer complimentary standard shipping on all orders above €450, applied automatically at checkout. Rates and estimated transit times (counted from dispatch, not from order date) are as follows:
| Destination | Standard | Standard Transit | Express |
|---|---|---|---|
| Europe | Free | 2–5 business days | €15 — 1–4 business days |
| United States | €25 (free over €450) | 3–6 business days | €40 — 2–5 business days |
| Rest of World | €25 (free over €450) | 3–6 business days | €40 — 2–5 business days |
Rates may vary for larger pieces, such as our summer bag collection; the exact rate for your order is always calculated at checkout before you pay. These transit times begin once your piece is dispatched — please add your estimated production time (Section 1) to estimate your total time from order to delivery. Delivery to rural or remote addresses may take longer than the estimates above. We are unable to deliver to post office boxes.
3. International Shipping, Customs, and Import Taxes
We ship worldwide. Prices on the Site are shown in Euros and are inclusive of Italian VAT, but exclusive of any customs duties or import taxes that may apply to shipments outside the European Union.
For orders shipped outside the EU, you are the importer of record and are responsible for any customs duties, import VAT, or local fees assessed on arrival. These amounts vary by country, product category, and declared value, and we are not able to estimate them in advance — your local customs authority can provide guidance specific to your shipment. Palera Milano is not responsible for delays, costs, or actions taken by customs authorities, as these are outside our control.
4. Tracking and Delivery
Every order ships with DHL, FedEx, or UPS and is fully traceable. Once your piece is dispatched, you will receive a shipping confirmation email with your tracking number and a link to follow its journey directly with the carrier.
Delivery times provided at checkout and in this Policy are estimates, not guarantees, and do not account for delays caused by payment authorization holds, customs processing, weather, or other circumstances outside our control. Where a delay does occur, we encourage you to check your tracking link first; our client service team is also happy to help.
4.1 Split Shipments
If your order includes multiple pieces with different production timelines — for example, a standard bag alongside a bespoke jewelry piece — we may ship your order in more than one parcel, each with its own tracking number. We will let you know if this applies to your order, at no additional shipping cost to you.
5. Risk of Loss, Damage, and Missing Parcels
The risk of loss or damage to your piece remains with Palera Milano until you, or someone you have designated to receive it, takes physical possession of the goods. This means that if a parcel is lost or arrives damaged in transit, the loss is ours to resolve, not yours.
If your order arrives damaged, or appears to be missing, please contact Clientservice@paleramilano.com as soon as possible, and keep all original packaging and materials — we may need this, together with photographs, to support a carrier claim. We will handle the claim with the carrier directly and will resolve the issue through replacement, repair, or refund, at no cost to you.
If tracking shows no movement for an extended period, or your parcel appears lost, please let us know within 30 days of the expected delivery date so we can investigate while the carrier's records are still available.
6. Contact Us
Questions about an order in production, or a shipment already on its way? Our client service team is here to help.
Palera Milano S.r.l.
Via Vallarsa 26, 20139 Milan (MI), Italy
Email: Clientservice@paleramilano.com
Phone: +39 349 4200129