Santorini

Dispatch Time

Our bags are made to order and created only after your order is confirmed. Most pieces ship within about 10 days; more intricate designs such as Micro Long and Phone Holder take about 3 weeks. The time for this piece is shown at the top of the page. Allow a little longer during peak season.

Free Shipping

Palera Milano offers free standard delivery to Europe. For the UK, free standard delivery applies to orders of £350 or more. For the US, Canada and the rest of the world, it applies to orders of €450 or more. Free shipping is applied automatically at checkout.

Shipping Fees

• Europe: Standard (4–7 days) free, Express (2–5 days) €15.00. Free standard shipping on all orders.
• UK: Standard (4–7 days) €15.00, Express (2–5 days) €25.00. Free shipping on orders £350+.
• US & Canada: Standard (4–7 days) €25.00, Express (2–5 days) €40.00. Free shipping on orders €450+.
• Rest of world (excl. US, UK, Canada & Europe): Standard (4–7 days) €25.00, Express (2–5 days) €40.00. Free shipping on orders €450+.

Prices may vary for larger size bags, such as summer bags — the exact rate is calculated at checkout. Delivery times are estimates only; rural addresses may take longer.

Taxes & Duties

Prices are in Euros, inclusive of taxes and excluding customs duties for orders outside the EU. For orders outside the EU, all applicable duties are borne by the customer — your local customs office can estimate the cost. Palera Milano is not responsible for delays or costs caused by customs.

Important Information

Delivery times are guidelines only and don't account for delays from payment authorization, stock availability or customs. We're unable to deliver to PO boxes. All orders are fully traceable through UPS or DHL.

Order Status

All orders ship with UPS or DHL and are fully traceable on their website. Contact them directly with questions about your shipment.

Read our full Shipping Policy

Each Palera Milano piece is handcrafted in Italy using premium materials, including crystals, leather and brass. To preserve its beauty and quality, we recommend the following care:

• Wear: Handle with care and avoid impacts, excessive friction or contact with sharp surfaces.
• Protect: Keep away from water, perfumes, oils, cosmetics and harsh chemicals to preserve the crystals, leather and metal finishes.
• Clean: Gently wipe with a soft, dry cloth. Avoid abrasive materials, detergents or chemical cleaning products.
• Store: Keep in its protective dust bag in a cool, dry place, away from direct sunlight, heat and humidity.
• Travel: Pack separately from sharp or heavy objects to prevent scratches, pressure and damage.

For additional care or restoration, our Palera Milano Bag Spa service is available to help maintain and refresh your piece. Service fees may apply.