Return & Refund

 

Returns

We understand that sometimes returns are necessary, so we have a full returns process ready to solve any problems you might have.

We will do our best to ensure that each order is shipped in the time listed. However, shipping and handling can take longer in some cases; therefore, we will not issue refunds based solely on a longer-than-expected delivery date. We do everything possible to pack our products safely and properly to help avoid shipping damage.

All returned products must be in the original packaging and condition, unused, 100% complete, and contain all original packing materials. If necessary, please use protective outer packaging. Please know that returns must be requested within 14 days of receiving the item. We are not responsible for any issues that are communicated after this 14-day period. Please prevent damage to the goods. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.

If, for any reason, an item is returned to us, we will re-list it without refund unless the buyer asks for reshipment at their own expense.

Please Note:

  • You will be refunded only upon receiving and verification of the product.
  • Refunds may take up to 14 days to process.
  • Custom duties, import taxes, and return shipping fees are non-refundable.
  • Palera Milano is not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package destination, particularly during peak periods.

1.1. Items that cannot be returned

Unfortunately, some items are non-cancelable and non-refundable:

  • Pieces that are specially created when you place an order, like the bags
  • Anything that’s made to your specific requirements, is personalized, or otherwise can't be resold due to a bespoke element.

Shipping and handling fees

Please note that all return postage charges will be incurred by the customer. The buyer is responsible for the initial delivery and return postage fees. Shipping and handling fees, as well as custom duties and import taxes, are non-refundable.

Damaged, Missing, or Unclaimed items

If an order arrives damaged or missing, please contact us and keep all of the materials and packaging. We may require additional information or photos to pursue a claim, and in some cases, the shipping carrier may come to retrieve the package to proceed with a claim.

Every order is packed with care. Palera Milano will not be held responsible for lost, stolen, or damaged packages. If such an instance occurs, we will do our best to assist in troubleshooting and will share and supply as much information as possible so you may file a claim with the carrier.

Cancellation of orders

Palera Milano reserves the right to cancel an order if the buyer presents a reputation that presents risk.

Right to cancel

To exercise the right to cancel according to the above return conditions, you must inform us of your decision to cancel an order by a clear statement via email at Clientservice@paleramilano.com. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel an order, we will reimburse you for all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and no later than fourteen days after the day on which we are informed about your decision to cancel an order.

We will make the reimbursement using the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation to us. The deadline is met if you send back the goods before the period of 14 days has expired. You shall bear the direct cost of returning the goods, including any associated custom duties, import taxes, and return shipping fees, which are non-refundable.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Contact us

Please contact us for any questions or feedback. Our customer service will be happy to assist. Please send an email to Clientservice@paleramilano.com.